1. Information we collect
- Account data such as email address, login credentials, authentication identifiers, and profile metadata.
- Customer content such as prompts, uploaded files, images, generated outputs, simulation inputs, and account preferences.
- Billing and transaction data such as customer IDs, subscription status, price identifiers, payment status, and invoice metadata processed through Stripe.
- Technical and usage data such as IP address, browser information, device identifiers, logs, diagnostics, and rate-limit telemetry.
2. How we use information
- To authenticate users, provide the requested AI features, and store account preferences.
- To process payments, prevent fraud, enforce usage policies, and manage subscriptions or one-time credits.
- To improve safety, reliability, abuse detection, performance monitoring, and customer support.
3. Service providers and sharing
We share information only as needed with infrastructure and payment providers that help us operate the service.
- Stripe for payment processing, invoicing, subscriptions, and billing portal access.
- Magic for passwordless authentication and account verification.
- Cloudflare for hosting, networking, security, and server-side execution.
- AI and infrastructure providers used to fulfill customer requests, such as model APIs, storage, cache, and realtime voice services configured by the platform.
4. Retention and security
- We retain account, billing, and operational logs for as long as needed to provide the service, comply with law, resolve disputes, and prevent abuse.
- We use technical and organizational measures intended to protect personal information, but no online service can guarantee absolute security.
5. Your choices
- You may request account access, correction, deletion, or subscription cancellation by contacting us.
- You may stop using the service at any time, but some billing and fraud-prevention records may need to be retained.
6. Contact
Privacy requests can be sent to privacy@alpha-bt.net.